Upgram

Upgram Terms and Conditions

These are our terms of use. We recommend that you read them carefully before placing any order on our platform.

1. Acceptance of Terms

Last updated: April 2026

By accessing, browsing, or using the services provided by the Upgram.com.br platform, the user declares that they have read, understood, and fully agree to these Terms of Use and Conditions.

If you do not agree with any part of these terms, you must immediately stop using the platform.

2. Subject of the Services

Upgram.com.br is a digital platform that offers social media marketing services, including but not limited to:

Providing followers for social media
Likes on posts
Views on videos and reels
Comments and social interactions
Other services related to digital growth

These services are exclusively promotional in nature, and organic growth, genuine engagement, or lasting results are not guaranteed.

3. Nature of Services

The user declares to be aware that:

Upgram has no affiliation with Instagram, Facebook, TikTok, or any other social network.
The services are independent and unofficial.
Results may vary depending on the policies of external platforms.
Followers, likes, and views may decrease over time.

4. User Responsibility

The user agrees to:

Provide accurate and up-to-date information.
Do not use the services for illegal, abusive, or fraudulent purposes.
Do not violate the terms of use of the social media platforms used.
Use only accounts that are in your name or that you have authorized.

Upgram is not responsible for blocks, suspensions, or penalties applied by social media networks.

5. Delivery of Services

Services begin after payment confirmation and may have varying timeframes depending on the type of order.

Delivery may occur gradually.
Delivery times may vary due to technical factors.
Upgram may adjust delivery methods without prior notice.

6. Refund Policy

Due to the digital nature of the services:

There is no guarantee of a refund after the execution has begun.
Refunds may be considered in cases of proven failure.

Refund requests must be made within 7 (seven) days, provided that the service has not yet been initiated, as stipulated in the Consumer Protection Code.

7. Guarantees and Replacements

Some services may include a replacement guarantee, as described on the sales page.

The replacement will be made within the stated timeframe.
It does not cover user changes, content deletion, or account changes.

8. Limitation of Liability

Upgram does not guarantee:

Financial results or conversions
Real organic growth
Ongoing maintenance of the delivered figures.

The company is not responsible for indirect damages, financial losses, or decisions made based on the services.

9. Suspension or Cancellation

Upgram may suspend or cancel services without prior notice in cases of:

Suspected fraud
Misuse of the platform
Violation of these terms

10. Privacy and Data

By using the platform, the user agrees to the collection of data such as:

Name and email
IP address
Browsing data and cookies

This data can be used for order processing, behavioral analysis, and marketing campaigns, including Google Ads and Meta Ads.

The user can request the deletion of their data at any time.

11. Intellectual Property

All content on this platform, including text, layout, code, and visual identity, is protected by copyright and may not be reproduced without permission.

12. Modifications to the Terms

Upgram may change these Terms of Use at any time, and it is the user's responsibility to review them periodically.

13. Applicable Legislation

This agreement is governed by Brazilian law. The court of the district where the company's headquarters are located shall have exclusive jurisdiction for resolving any disputes.

14. Contact

In case of questions or requests:

Website: https://upgram.com.br
Email: [email protected]

Important questions and answers

It's important that you understand how the refund and cancellation process works before placing an order on our platform.

The customer may request cancellation of the order, and Upgram.com.br may interrupt the service delivery process, provided the request is made in a timely manner and before the total completion of the execution. However, considering that the services offered by the platform are digital in nature and, in many cases, begin processing almost immediately, cancellation may not be possible in certain specific situations. In services such as Reels views, for example, delivery may begin and be partially or fully completed in a few minutes, even in less than 5 (five) minutes, depending on the contracted quantity and system availability. In these cases, due to the rapid execution of the service, the cancellation request may be compromised, especially when delivery has already begun automatically or has been fully or partially completed at the time of analysis. Upgram.com.br reserves the right to individually analyze each cancellation request, observing the order status, the delivery stage, and the technical feasibility of interrupting the service, always based on good faith, transparency, and the specific characteristics of the digital services provided.

Upgram.com.br adopts a refund analysis policy based on good faith, transparency, and the nature of the digital services provided. If the customer expresses dissatisfaction with the contracted service, they may formalize their refund request through our official customer service channels. However, since this is a digital service and not the supply of a physical product, the request will not be automatically approved and will be subject to technical and administrative verification and analysis by our responsible team. Each request will be evaluated individually, considering criteria such as the nature of the contracted service, the stage of delivery, the effective execution of the order, compliance with the conditions offered at the time of contracting, and any evidence related to the service provision. Only after this analysis will a conclusive opinion be issued regarding the possibility of a full or partial refund, depending on the specific case. Upgram.com.br reserves the right to reject refund requests when it is found that the service was duly initiated, executed, or completed in accordance with the conditions informed to the customer at the time of purchase. Nevertheless, each claim will be treated with seriousness, reasonableness, and respect for consumer rights, always seeking a balanced solution between the parties.

Depending on the package you choose, results can typically be seen within a few hours to a few days. Our services are designed to provide quick and effective results.

Yes, you can use our services for multiple accounts. Just make sure to place separate orders for each account to ensure accurate delivery of likes and followers.

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