These Terms govern access to the Upgram website and purchases made through it. Read them carefully and contact us before ordering if anything is unclear.
1. Acceptance
By browsing or ordering, you agree to these Terms and our Privacy Policy. You must be at least 18, legally capable, or authorized by a legal guardian. Anyone ordering for a business confirms they have authority to do so.
2. Definitions
- Upgram: the platform offering the services.
- Customer: the person browsing or purchasing.
- Platforms: third-party networks such as Instagram, TikTok, YouTube, and Kwai.
- Order: a package, quantity, destination, and paid amount.
- Destination: the profile or post receiving the service.
3. Services
Upgram offers social-media promotion services such as followers, likes, views, comments, and reach. Each page states the available quantities, delivery type, and refill coverage before purchase. Delivery may use contracted suppliers, while Upgram remains responsible for customer support.
4. Independence from social platforms
Upgram is not affiliated with or endorsed by Instagram, Meta, TikTok, Google, YouTube, Kwai, or any other platform. Their names identify where a service is applied. Each platform has its own rules, which customers must consider before ordering.
5. How an order works
We may read public profile data so you can confirm the destination. We never ask for your password or account access.
- Choose the service, option, and quantity
- Provide the public profile or post and contact details
- Pay the displayed amount by Pix
- After confirmation, the order is submitted automatically
- Track delivery from the order page shown after purchase
6. Customer responsibilities
Delivery affected by incorrect or unavailable destinations may be paused or treated as completed up to the delivered amount, without refund for the portion affected by the customer's action.
- Provide and verify the correct destination
- Keep the profile public and the post available
- Do not rename the profile or remove/archive the post during delivery
- Do not place overlapping orders for the same destination
- Provide accurate contact details
- Order only for accounts you own or are authorized to manage
7. Prohibited uses
- Illegal, hateful, violent, exploitative, fraudulent, or rights-infringing content
- Any sexual content involving minors
- Deception, false endorsements, or election manipulation
- Illegal products or activities
- Payment fraud, bad-faith disputes, or exploitation of website defects
- Automated abuse, overload, or attempts to access other customers' data
8. Prices and payment
Prices are displayed in Brazilian reais and paid by Pix through payment partners. We do not receive or store bank credentials. An expired Pix code requires a new order.
Prices may change without affecting paid orders. Obvious pricing errors may result in cancellation and a full refund.
9. Delivery times
Most deliveries start shortly after payment and proceed gradually. Total time depends on quantity, service type, and demand.
Displayed times are estimates. Platform instability, network changes, or high demand may cause delays.
10. Refill guarantee
Services marked as including a refill are covered for the period shown on the service page, usually 30 days after completion. Covered drops are replaced on request.
- Private, renamed, disabled, or removed profiles are not covered
- Deleted, archived, or changed posts are not covered
- Drops caused by overlapping services are not covered
- Services without an advertised refill are not covered
11. Cancellation and refunds
The full rules are in our Refund Policy. A refund is guaranteed when delivery misses the stated deadline; an in-progress order may no longer be cancellable; completed orders are reviewed individually. Approved refunds are paid by Pix within 10 business days.
12. Disputes and fraud
Contact support before disputing a payment. A disputed order may be suspended during review. Orders showing fraud, unauthorized third-party payment, or false data may be cancelled and reported as allowed by law.
13. Risks and limitation of liability
We commit to the purchased quantity but do not guarantee sales, organic engagement, reach, or growth beyond it. Social platforms may remove interactions, limit reach, change algorithms, or act on accounts under their own rules.
Nothing in these Terms excludes mandatory consumer rights. Where limitation is lawful, liability is limited to the amount paid for the affected order.
14. Refusal and suspension
We may refuse, pause, or cancel orders that breach these Terms, appear fraudulent, use an invalid destination, or cannot be executed. Any amount due is handled under the Refund Policy.
15. Intellectual property
The site's text, brand, logo, layout, images, and other materials belong to or are licensed to us. Commercial copying or exploitation requires prior authorization. Blog excerpts may be quoted with a link to the original page.
16. Privacy and data
We process only the data needed for orders, payment, support, and legal duties under the LGPD. See our Privacy Policy. Checkout details remembered by your browser remain on your device and can be cleared there.
17. Communications
Customers agree to receive transactional order messages through the contacts they provide. Promotional messages require consent and can be stopped at any time.
18. Changes
We may update these Terms for changes in services, law, or social platforms. The version shown here is current; paid orders follow the version in effect on the purchase date.
19. General provisions and venue
If a provision is invalid, the remainder still applies. A delay in enforcement is not a waiver.
Brazilian law governs these Terms, and disputes may be brought in the consumer's place of residence as provided by the Consumer Protection Code.
20. Support
Use the official channels on our contact page for questions, refills, cancellations, or refunds. Keep your order-page link available.